On August 3, 2026, WareMatch, a Montreal-based marketplace that connects shippers with warehouse storage space across the U.S. and globally, announced a new partnership with ShipPlug. This collaboration brings carrier refund automation to 3PL operators and shippers, enabling them to recover unclaimed savings from late deliveries. The integration with ShipPlug's system is now live on warematch.com, and a dedicated landing page is currently in the works to showcase the service.
How the partnership functions
ShipPlug’s software operates in the background, constantly scanning shipping invoices for late deliveries. When FedEx or UPS shipments arrive after their guaranteed delivery times, the system flags the late delivery and automatically files a refund claim against the carrier's service guarantees. Shippers simply connect their FedEx or UPS account details, and ShipPlug manages the entire process. The setup is hassle-free and integrates into existing shipping workflows without any changes.
ShipPlug operates on a revenue-sharing model. It does not charge businesses any upfront fees. Instead, it takes a percentage of the savings it successfully recovers on behalf of the shipper. Through its exclusivity agreement with WareMatch, this service is now offered at no cost to all 3PLs and shippers using the WareMatch platform. Every warehouse listed on WareMatch and every shipper utilizing the platform for warehouse space can access ShipPlug’s technology without needing to sign up separately.
Impact for warehouses and logistics providers
This partnership addresses a critical gap in supply chain management. Major carriers like FedEx and UPS offer service guarantees tied to delivery windows, but most shippers lack the internal processes or time to consistently monitor invoices and file claims when services are not met. As a result, businesses miss out on potential savings that could add up over time.
For third-party logistics (3PL) providers, the partnership introduces a valuable advantage. Warehouses can now offer their clients an automated, cost-effective solution for reclaiming refunds on late deliveries—starting from the first day they use the service. WareMatch's CEO, Ryan Kalisky, described this as an
additional layer of operational value.
Kalisky, along with ShipPlug CEO Nick DiNatale, noted that this integration gives 3PLs a concrete and competitive edge in their client interactions. DiNatale highlighted real-world success stories: Some 3PL clients have already recovered thousands in unclaimed refunds through ShipPlug. When paired with cost savings from optimized shipping rates, DiNatale said, it creates a strong proposition for warehouses to use in every client conversation.
DiNatale also emphasized the ease of integration:
ShipPlug runs in the background, flagging late deliveries and automatically filing claims. The warehouse doesn’t change a single workflow, and their clients start saving immediately.
New market opportunities for ShipPlug
This partnership marks ShipPlug’s first major entrance into the 3PL market. Previously focused on direct business relationships, ShipPlug now gains a structured distribution channel through WareMatch’s extensive network of warehouses. This opens the door for broader adoption of its technology within the logistics sector.
Both companies see this as a win-win. For WareMatch, the partnership provides a high-value service to its users at no cost, strengthening the platform's appeal to shippers and 3PLs. For ShipPlug, it offers unprecedented access to a new and growing market. Kalisky described the deal as a
net gain for both sides.
Kalisky also pointed to the broader potential of the WareMatch platform, which has built a robust marketplace for 3PL discovery. ShipPlug sees this as an opportunity to empower every warehouse on WareMatch to offer smarter, more efficient shipping solutions to their clients.
Who benefits from this integration
This service is relevant for a range of businesses: Companies that use FedEx or UPS for shipping but lack the systems to audit invoices for refunds can benefit immediately. 3PLs that want to strengthen their client relationships by offering enhanced value are also prime candidates. Additionally, any warehouse actively searching for fulfillment options can now compare their available capacity with the added benefit of integrated cost recovery tools.
WareMatch’s platform allows businesses to browse available warehouse space, compare 3PL providers, and now include automated refund recovery in the decision-making process. This integration is part of WareMatch’s ongoing effort to provide a more comprehensive and user-friendly experience for its users.
The collaboration between WareMatch and ShipPlug continues to expand the platform’s capabilities, offering real-time savings for logistics operations and enhancing the value proposition for both warehouses and shippers.