How the AI platform supports insurers
NTT DATA recently launched its AI for Insurance platform to assist insurers in boosting operational efficiency and regulatory compliance. This innovative Service-as-Software solution is designed to transform intricate insurance processes into repeatable, governed, and auditable tasks.
Bruno Abril, NTT DATA’s Global Lead for Insurance, emphasizes that the platform enhances the ability of insurers to fulfill their commitments. By incorporating governance into AI-driven decisions, it supports human judgment while enabling scalable transformations across the enterprise.
The features and benefits of the AI solution
The AI platform uses specialized models trained on insurance-specific data to deliver reliable and cost-effective outcomes. It includes built-in guardrails that ensure each AI agent complies with regulatory standards and supports outcomes that are both deterministic and auditable. These models are powered by the AIVista platform, which offers customizable features and fast deployment.
The platform features preconfigured AI agents that accelerate deployment in underwriting, claims, and customer service. It avoids tying insurers to a single core system, allowing them to adopt AI capabilities without overhauling their current infrastructure.
Industry demand and NTT DATA’s experience
The insurance sector is striving to improve efficiency and meet heightened governance demands. According to NTT DATA’s 2026 Global AI Report, more than two-thirds of insurers aim to utilize AI in front-office interactions, while 86% support its application in back- and mid-office workflows.
NTT DATA has been recognized as a leader in HFS Horizons and ISG Provider Lens, showcasing its proficiency in agentic AI services. The company serves 10 of the 25 top insurers globally and has a dedicated team of 12,000 insurance specialists.
The solution’s technical architecture and capabilities
NTT DATA AI for Insurance is built on a comprehensive agentic architecture that includes models and agents trained on carrier and domain-specific data to improve reliability, accuracy, and cost-efficiency. These specialized models come with embedded governance to ensure every decision aligns with regulatory and internal compliance requirements.
The platform also features a native knowledge base and an insurance data genome, which helps AI agents better interpret submissions, policies, claims, and regulatory mandates. This integration ensures that agents function effectively within the existing systems and processes that carriers already use.
The solution offers prebuilt and adaptable AI agents, allowing for faster deployment across key insurance workflows. Its cognitive and event-driven orchestration system coordinates AI agents, people, systems, and processes based on each carrier’s unique operating needs.
Expert insight and strategic implications
Prashant Hinge, Chief Information Officer at MSIG USA, notes that AI can help insurers identify high-risk claims more quickly, improve the consistency of the claims process, and provide professionals with the insights they need to make timely, well-informed decisions. This aligns with the growing need for smarter data analysis to drive better outcomes in the industry.
NTT DATA’s solution is designed to address the gap between AI aspirations and operational reality. The company leverages its global expertise in AI, digital transformation, and insurance to provide a service that adapts to each carrier’s unique needs while maintaining enterprise-grade governance.
NTT DATA’s leadership and market presence
As a market leader in AI and digital technology services, NTT DATA operates 16 delivery centers with specialized insurance expertise around the world. Its deep-rooted experience in serving the insurance sector positions it as a go-to partner for companies looking to adopt AI solutions.
The company is named a top provider in key industry reports, including HFS Horizons: Agentic Services and ISG Provider Lens. NTT DATA is currently supporting some of the largest insurers globally and has the technical and operational resources to meet the evolving needs of the sector.
To learn more about the science and innovation behind NTT DATA’s Service-as-Software platform for insurance, industry professionals can access dedicated resources and connect with the company’s insurance experts.
With a revenue of over $30 billion, NTT DATA is a trusted name in business and technology services, offering solutions that are both scalable and tailored to complex industries like insurance. Its AI for Insurance platform is a testament to its commitment to helping organizations transform through intelligent systems that align with governance and regulatory frameworks.